Customer Support

Last updated: September 13, 2026

Contact

For help with Vectorize, email me@stefanomonteduro.it. Support is provided in English or Italian. Response times may vary.

What we can help with

• PNG, JPEG or WebP logo conversion and SVG output.
• Palette, transparency, smoothing and empty-margin settings.
• Expired or unavailable SVG and Brand Kit downloads.
• The Vectorize plugin, MCP tools and interactive preview.
• Privacy, data access or deletion requests.

What to include

To help us investigate, include:

• a short description of what you expected and what happened;
• the approximate date and time of the problem;
• whether you used the website, ChatGPT plugin or another MCP client;
• your browser, app and device where relevant;
• the error message and temporary revision identifier, if available.

Do not send passwords, API keys, payment-card details or confidential images by email. If an example image is necessary, use a non-confidential reproduction unless support explicitly asks for the original.

Before contacting support

• Confirm that the source is PNG, JPEG or WebP and no larger than 10 MB.
• Download finished files promptly. Temporary revisions and download links expire after a maximum of two hours.
• In ChatGPT, start a new conversation if recently updated plugin tools or UI are not yet available in the current conversation.
• Retry once after a short interval if processing is temporarily busy.

Policies

Use of Vectorize is governed by the Terms of Service. Information about uploaded files, temporary processing and privacy requests is available in the Privacy Policy.

Vectorize is operated by Stefano Monteduro, also known as Stemonte, Via P. De Lorentis 96, 73020 Scorrano (LE), Italy, VAT number IT04404290753.